A significant contributor to the growth of the global IT/ITES industry is consulting and services companies. They provide businesses with top-notch services, strategic solutions, and valuable guidance. These companies also manage and execute numerous projects, increasing organizational flexibility and efficiency. Such organizations have a team of market experts who analyze trends and devise ingenious growth strategies and business plans accordingly. Venugopala Chalamala, Founder & CEO of ATLAS SYSTEMS, is one business visionary who has witnessed and contributed significantly to the growth of the IT consultancy segment for almost 30 years.

The modern IT estate is a complicated place. With distributed architecture structures, data streaming between public and private clouds, a Kubernetes orchestration layer automating application deployments, servers spinning up and spinning down upon demand, and open-source software trying to work seamlessly with commercially licensed software, there is obviously the need for a tool that ensures the system is working most productively. This is where AIOps fits in. AIOps helps IT departments to automate routine practices so that issues can be resolved quickly and efficiently, thereby reducing demands on already over-taxed IT departments. A portmanteau of Artificial Intelligence (AI) and operations (Ops), AIOps evolved from earlier system operations technologies like Application Performance Monitoring (APM), Business Process Management (BPM), and IT Operations Analytics (ITOA), adding an element of AI and machine learning (ML) to the process.